How to decide if a chatbot makes sense for your customer service?

As with all technologies – whether Facebook marketing, machine learning, MS Word or even stone tablets – there are use cases where that particular technology makes sense for that particular problem. Then there are many many more where the technology… Continue Reading →

Why Your Business Needs Customer Service Chatbot

I am sure you have heard about AI Powered chatbots by now. If not; let me quickly give you an overview. Going by the most colloquial definition; Chatbot is a computer program designed to simulate a conversation with human users…. Continue Reading →